+33 1 84 80 80 09
Wide selection of mannequins, bust, store equipment, professional hangers, clothing rails and custom packaging for retail stores.
Help and information
Find here the answers to the most frequent questions from our professional customers: orders, invoicing, delivery, export, payment, returns, made-to-measure products and custom hangers.
To order, go to www.mannequins-shopping.com, call us, or send us an email or WhatsApp message to receive a personalised quote suited to your purchase volume.
From your customer area, section "My account" > "My deliveries". You also receive an email with the tracking number and the carrier used for each parcel.
Our orders are shipped quickly. To cancel or change an order, contact our customer service as soon as possible after confirmation, ideally within 2 hours of purchase.
Yes. Create your professional account here in a few minutes.
No, no minimum quantity is required on our standard catalogue. For made-to-measure products, a minimum quantity may apply depending on the product: it is given in the quote.
Section "My account" > "My invoices": you will find all your purchases and invoices, downloadable as PDF.
Yes, for professional customers based in the EU with a valid intra-community VAT number, VAT-exempt invoicing is possible. Enter your VAT number when creating your account or contact us directly.
Depending on the volume of each shipment, we choose the best logistics option:
In most cases, orders placed before noon are shipped the same day. See the details on our delivery times page.
Generally between 3 and 5 working days after your order, anywhere in Europe. For express delivery, contact us for options and rates.
Depending on item availability or storage location, a single order may be shipped in several parcels, each with its own tracking number. Lead times per item are shown on each product page.
Yes, we regularly deliver to professional customers outside the EU. Orders are made on a DAP (Delivered At Place) basis: transport is at our expense up to the agreed place of delivery, with customs duties and local taxes remaining the customer’s responsibility on arrival. Contact us stating your country of delivery for a precise quote.
Our team communicates in French, English, German, Italian and Spanish for your orders, quotes and order follow-up.
For deliveries outside the EU, allow generally 7 to 15 working days depending on the destination and mode of transport (road, sea or air for urgent orders). The precise lead time is given in your quote.
Bank card (CB, VISA, MASTERCARD, AMERICAN EXPRESS) and bank transfer. For large orders, payment in instalments can be considered on quote. See our payment methods.
Yes. All transactions are encrypted via the SSL protocol with 3D Secure. Mannequins Shopping relies on BNP Paribas Mercanet to guarantee a high level of payment security.
Contact us quickly with photos:
Important: state precise reservations on the carrier’s consignment note upon receipt in case of breakage or a damaged parcel. These reservations are essential to open a claim with our insurers and arrange a quick replacement.
As the site is reserved for professionals, no right of withdrawal applies and orders are firm and final once confirmed. No return or cancellation for personal convenience, ordering error or change of mind can be accepted. Only products that do not match the order or have a proven defect on receipt may be exchanged or refunded. Details are set out in our General Terms of Sale.
Yes. For certain categories (counters, display cases, shopfitting, hangers), we make your orders to measure according to your specifications, in our partner factories. Our team supports you from design to installation: brief, expert advice, 3D plan, manufacturing, delivery and installation in your points of sale. See our custom store furniture and fixtures and our installation service.
Yes, it is one of our specialities: we are a European leader in the manufacture of custom wooden hangers, designed and made in Europe from FSC-certified beech wood. You can customise:
We support clothing retailers and hotels throughout France, Italy, Germany, the Netherlands and England. Discover our hangers catalogue, our custom hangers or our dedicated site HangerLab, specialised in professional hangers.
Customisation (logo, colour, made-to-measure shape) requires a minimum of 300 hangers. Below this threshold, our wide range of wooden hangers available in stock, with no minimum order, can meet most needs. Our teams will guide you to the best option for your project.
Allow generally 6 to 7 weeks for custom hangers (logo, colour, made-to-measure shape), compared with 48 to 96 hours for hangers available in stock, delivered throughout France and Europe. Request a quote or fill in our custom hanger order form to start your project.
Allow generally 3 to 6 weeks between approval of the 3D plan and delivery, depending on the complexity of the project and the volume ordered. A precise lead time is confirmed when the quote is drawn up.
Technical information is given on each product page. Assembly guides, videos and tutorials are also available. If in doubt, our team remains at your disposal.
Contact
Our team is available Monday to Friday, 9am to 6pm.
Also see our General Terms of Sale, our buying guide and our delivery times.
