INFORMATIONS, FAQ

Go to www.mannequins-shopping.com, call us, or send us an email / WhatsApp message to receive a personalised quote based on your order volume.

From your client account, go to "My Account" > "My Deliveries". You will also receive an email with the tracking number and carrier for each parcel.

Our orders are shipped quickly. To cancel or change an order, contact our customer service as soon as possible after confirmation — ideally within 2 hours of purchase.

Yes. Create your professional account here in a few minutes.

No, there is no minimum quantity on our standard catalogue. For custom-made products, a minimum quantity may apply depending on the item — it will be stated in your quote.

Go to "My Account" > "My Invoices": you will find all your purchases and downloadable PDF invoices there.

Yes, professional clients based in the EU with a valid intra-community VAT number can be invoiced VAT-exempt. Provide your VAT number when creating your account or contact us directly.

Depending on the volume of each shipment, we choose the best logistics option:

• Individual parcels (mannequins, busts, hangers, lighting, small accessories): DHL, Chronopost, DPD or GLS
• Bulky shipments (gondolas, slatwall panels, clothing racks): palletised via Dachser Logistique
• Products requiring special handling (counters, showcases, out-of-format fixtures): direct carrier from warehouse to store, without external handling

In most cases, orders placed before noon are shipped the same day.

Generally 3 to 5 business days after your order, anywhere in Europe. For express delivery, contact us to check availability and rates.

Depending on item availability or warehouse location, a single order may be shipped in several parcels, each with its own tracking number. Delivery times per item are shown on each product page.

Yes, we regularly deliver to professional clients outside the EU. Orders are shipped under DAP (Delivered At Place) terms: we cover transport up to the agreed delivery location, while customs duties and local taxes remain the Client’s responsibility on arrival. Contact us with your delivery country for an accurate quote.

Our team can assist you in French, English, German, Italian and Spanish for orders, quotes and order follow-up.

For deliveries outside the EU, allow generally 7 to 15 business days depending on destination and transport mode (road, sea, or air for urgent orders). The exact timeframe is confirmed in your quote.

Credit card (Visa, Mastercard, American Express) and bank transfer. For large orders, instalment payment can be arranged on request.

Yes. All transactions are encrypted via SSL with 3D Secure. Mannequins Shopping relies on BNP Paribas Mercanet to guarantee a high level of payment security.

Contact us quickly with supporting photos:

• By email: info@mannequins-shopping.com
• By phone (Mon–Fri, 9am–6pm CET): +33 1 84 80 80 09 / +33 7 89 39 80 80
• Via our contact form
• Via WhatsApp

Important: record precise reservations on the carrier’s delivery note as soon as you receive a damaged parcel or pallet. These reservations are essential for us to open an insurance claim and process a replacement quickly.

As the Site is reserved for professional clients, no right of withdrawal applies and orders are firm and final once confirmed. No return or cancellation is accepted for personal convenience, ordering mistakes, or change of mind. Only products that do not match the order or show a genuine defect on arrival may be exchanged or refunded. Full details are set out in our General Terms and Conditions of Sale.

Yes. For certain categories (counters, showcases, fixtures, hangers), we manufacture custom orders to your specifications in our partner factories. Our team supports you from design to installation: briefing, expert advice, 3D plans, manufacturing, delivery and installation in your stores.

Yes, it’s one of our specialities: we are the European leader in personalised wooden hanger manufacturing, designed and made in Europe using FSC-certified beechwood. You can customise:

• The model (over 50 models in our catalogue: suit, shirt, skirt/trouser, dress, coat, lingerie, luxury...)
• The colour and finish (raw, painted or varnished wood — the full RAL / Pantone / NCS palette)
• The hook type and clips
• Options: anti-slip, velvet, notches, flocking
• Your logo, via screen printing or laser engraving
• A custom shape specific to your brand, made in-factory

We work with fashion retailers and hotels across France, Italy, Germany, the Netherlands and England. Check out our hanger catalogue or our dedicated site HangerLab, specialised in professional hangers.

Personalisation (logo, colour, custom shape) requires a minimum of 300 hangers. Below that threshold, our wide range of in-stock wooden hangers, with no minimum order quantity, can meet most needs — our team will guide you toward the best option for your project.

Allow generally 6 to 7 weeks for personalised hangers (logo, colour, custom shape), versus 48 to 96 hours for in-stock hangers, delivered anywhere in France and Europe. Request a quote for your personalised hangers project.

Allow generally 3 to 6 weeks between 3D plan approval and delivery, depending on project complexity and order volume. An exact lead time is confirmed when the quote is issued.

Technical information is listed on each product page. Assembly guides, videos and tutorials are also available. If in doubt, our team remains at your disposal.